IS Operations Management and Supply Chain Management

I found an article online by Micheal W. Toffel that dealth with problems in operation management. This article is titled "Operational Failures and Problem Solving: An Empricial Study of Incident Reporting," and explains what happens when operational failures occur within a company. Although minor and major incidents occur within every coorporation this article focuses on hospitals. "Using data on nearly 7,500 reported incidents from a single hospital, the researchers found that problem-solving in response to operational failures is influenced by both the risk posed by the incident and the extent to which management demonstrates a commitment to problem-solving." What they mean by this is with out a good operations management, with a good strategic system in place, every company is valneable to operation failure. Toffel predicts that if you have a good commited manager that encourages front-line employees to inflict problem-solving skills the majority of your failures can be avoided. This is good common business knowledge to keep in mind when operating a coorporation to avoid systematic problem-solving errors that could indeed cost you money in the long run.